Use Switch To feature in Woo for troubleshooting with clients
Before using this method, ask the customer to try using the site from their desktop using the Chrome browser. If this does not resolve their issue, proceed to use Switch To feature in Woo. 1. Log-in to NAC.com 2. Select users and type client's email into search field 3. When you locate their account, select …
SOP-2270 Client Not Clearing By Weeks 11/12
Client Not Clearing By Weeks 11-12 in the Online Program Standard Operating Procedure Department: NAC SOP ID: SOP-2270 Date: 2/18/2021 Sign Off: JG Procedure / Policy Overview Up until weeks 11-12 in the online…
SOP-2271 Discuss Additional Coaching Needs & Charges
Discuss Additional Coaching Needs & Charges Standard Operating Procedure Department: NAC SOP ID: SOP-2271 Date: 2/18/2021 Sign Off: JG Procedure / Policy Overview How to discuss additional monthly coaching needed and…
Booking 30-min troubleshooting call for graduates
When you have a client graduate of our program reaching out complaining of breakouts and looking for advice, follow these steps to get them in touch with a coach to troubleshoot the contributing factors for their breakouts. Please note, this call is ONLY for grads of the ONLINE program and not for clinic clients or…
SOP-2273 Determine if a Maintenance Client Needs to Re-join the Program
Determine if a Maintenance Client Needs to Re-join the Program Standard Operating Procedure Department: NAC SOP ID: SOP-2273 Date: 2/18/2021 Sign Off: JG Procedure / Policy Overview Procedure to take when a maintenan…
SOP-2272 Conducting a Troubleshooting Call for a Client
Conducting a Troubleshooting Call for a Maintenance Client Standard Operating Procedure Department: NAC SOP ID: SOP-2272 Date: 2/18/2021 Sign Off: JG Procedure / Policy Overview Where to accurately take notes and how…
