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Showing articles from technical issue tag

SOP-V-2016 Handling a CC Technical Issue

Handling a CC Technical Issue Standard Operating Procedure   Department: NAC SOP ID: SOP-V-2016 Date: 2/3/2021 Sign Off: JG Procedure / Policy Overview How to accurately submit a clear connection bug or IT issue to the…

Use Switch To feature in Woo for troubleshooting with clients

Before using this method, ask the customer to try using the site from their desktop using the Chrome browser. If this does not resolve their issue, proceed to use  Switch To  feature in Woo. 1. Log-in to NAC.com 2. Select users and type client's email into search field 3. When you locate their account, select …

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