With pre-written or "canned" answers, a customer service rep can save time and quickly answer the most common questions. Select canned action , you can search for a topic or scroll and select your reply. Commonly used links, like our booking link, are also available. Once you select your canned action, you …
Customer Support Requests are routed to the OAP CSR from the website help button, customer support email inquires ([email protected] & [email protected]), and the phone system. These support requests are tagged and moved into the Happy Fox interface, where they are assigned to the OAP CSR an…
SOP-2330 Submit HappyFox Tickets How to Submit HappyFox Tickets Standard Operating Procedure Department: NAC SOP ID: SOP-2230 Date: 4/10/2021 Sign Off: JG Procedure / Policy Overview How to Submit a Happy Fox Ticket …