You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
You are viewing the article in preview mode. It is not live at the moment.

Showing articles from HappyFox tickets tag

Using Canned Responses and Links in Happy Fox

With pre-written or "canned" answers, a customer service rep can save time and quickly answer the most common questions. Select canned action ,  you can search for a topic or scroll and select your reply.  Commonly used links, like our booking link, are also available. Once you select your canned action,  you …

Ticket Routing through Happy Fox for OAP CSR

Customer Support Requests are routed to the OAP CSR from the website help button, customer support email inquires ([email protected] & [email protected]), and the phone system. These support requests are tagged and moved into the Happy Fox interface, where they are assigned to the OAP CSR an…

SOP-2330 Submit HappyFox Tickets

SOP-2330 Submit HappyFox Tickets How to Submit HappyFox Tickets  Standard Operating Procedure   Department: NAC SOP ID: SOP-2230 Date: 4/10/2021 Sign Off: JG Procedure / Policy Overview How to Submit a Happy Fox Ticket …

scroll to top icon