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Showing articles from happyfox support tag

Research Articles for Acne and Cow's Milk (specifically that have to do with iodine).

"It has been well-established since the 1960s that iodine intake can exacerbate acne," said Arbesman. "Nevertheless, various studies have shown there is still a significant level of iodine in milk in several countries, including the U.S., Britain, Denmark, Norway and Italy. "Farmers give their cows iodine-fortifie…

Order Without Shipping Cost and Using Store Credit

If somebody forgets to add the shipping and created a new order for Misc, It is not able to synch these two orders. For now, there is no way to sync this automatically because the shipping item and actual product items are separated between 2 orders. Customer Service and/or Shipping Clerk is responsible for co…

How to Create a Knowledge Base Article from a Ticket in Happy Fox

If you are a Happy Fox agent, it is best practice to create a Knowledge Base article directly from the ticket you are working on instead of waiting till a later date. Here is a video showing you how to create a KB article direct from the ticket.

How to Create a New SOP

This article shows how to write or create a new Standard Operating Procedure or SOP. Purpose: Importance and demonstration of creating SOP * To provide clear and consistent guidelines for all employees * Create a database of easily accessible policy and procedures Access the Google Drive Folders * To cr…

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