Handling Requests for Retail Product Refunds (Clinic)
 

Policy

• Products are not eligible for refund if purchased more than 30 Days ago.
   
• Retail products cannot be returned for a refund (or exchange) if the seal is broken, the package has been opened or the product has been used.
   
• All products refunds are handled by the MOD. The Front Desk Coordinator does not have Zenoti permissions to process a refund.

Task

When a customer brings an unused product in for a refund (versus an exchange), the Front Desk Coordinator:

1. Calls the MOD to come to the front desk to handle a customer refund
    
2. Informs the MOD of the situation and then has the MOD take over handling the refund.