Procedure / Policy Overview

Up until weeks 11-12 in the online program, it is normal for new breakouts to be forming and for there to be some ups and downs in the clearing process.

However, if an online client is not 70% or more clear (from where they started) by weeks 11-12 in the online program, the Coach will need to take action to ensure the client is going to clear up in the next month of the program. It is important the Coach does everything in their power to get their client clear by week 16 in the program. 

Below it is shown how to proactively determine if the client is clearing properly and if further action needs to be taken at weeks 11-12 check-in.  

1. Indications a troubleshooting call at weeks 11/12 is necessary: 

   • The client has had up and down progress and is currently in a downward trend

   • The client has plateaued in their progress and is still getting consistent, new breakouts

   • If the client has more than 4 active breakouts happening

   • The client has not been compliant and has not had steady progress

   • The client is worse than when they started the program

2. Schedule the In-Program Troubleshooting Call. 

   • Normally this is a $45 fee that we waive for clients who are currently in the program.  So it’s important to schedule the correct troubleshooting call by sending the correct booking link. 

3. Use the personal coach booking link for the In-Program Troubleshooting Call

4. Give the client a forewarning of an extra month of coaching on this troubleshooting call.

5. Conduct the Troubleshooting Call - See SOP Troubleshooting Call for In-program clients

• Indications on when to do a troubleshooting call with a current client

• How to handle a client not clearing by weeks 11/12