SOP-2330 Submit HappyFox Tickets

Coach Support

Jun 04, 2022

SOP-2330 Submit HappyFox Tickets

How to Submit HappyFox Tickets

Standard Operating Procedure

Department:	NAC
SOP ID:	SOP-2230
Date:	4/10/2021
Sign Off:	JG

Procedure / Policy Overview

How to Submit a Happy Fox Ticket for questions regarding clients, shipping, regimens, training, or products. Happy Fox Tickets can be submitted via HappyFox Website or via Slack.

Task - Create HappyFox Ticket via HappyFox Website

Navigate to the HappyFox website: https://naturalacneclinic.happyfox.com/home/
Click ‘Submit a Ticket’ - upper right hand side
Create New Ticket by filling out:
- Subject
- Message
- Category

Task - Create HappyFox Ticket via Slack

Navigate to any Slack Channel

Use the command: /happyfox new_ticket
Hit Sent or Enter
Select Category: Shipping Issues
Fill in Subject
Fill in Message
Submit

Video - Create HappyFox Tickets

HF:

Slack:

Conclusion

Submitting HappyFox Tickets via Slack
Submitting HappyFox Tickets via HF Website

Revision History

Date	Version	Description	Approved
2/20/21	1.0.0	Initial document created	bee