Policy

• NAC requires a 48-hour notice to reschedule or cancel an appointment.
• First-time late cancellations will be waived. Will need to get MOD to waive the fee.
• A note must be made on a Clients account when a late cancellation fee is waived. 
  • Ex: "Waived late reschedule/cancellation fee 01/01/2022. Exp: 07/01/2022"
• Emergencies, deaths and sudden illness may be exceptions. MOD approval is needed.

Tasks:

1. Right-click on appointment and select 'Change Status' and then select 'Cancel'
2. Select the reason for the cancellation in the drop-down menu from the cancellation screen. Explain the reason for the cancellation in the comments box and select 'Submit'. 
3. If the cancellation falls outside of the 48-hour window, you are done.
4. If the cancellation falls within the 48-hour cancellation window, an Invoice will appear with the cancellation fee. 
5. If this is the first late cancellation in over 6 months, tell the MOD and they will come over to waive the fee. (See 'Client Profile Overview')
6. If the Client has had a fee waived in the past 6 months, you will charge the card on file and close the invoice. (See 'Collecting Payment - Credit Card')