We accept returns on unopened items. 

Sealed, unopened products may be shipped back (at the customer’s expense) for a full refund within 10 days of purchase or for account credit within 30 days of purchase.

To qualify, the return package must be postmarked (accepted by the carrier) within the applicable 10- or 30-day window, based on the purchase date shown on the receipt. Original shipping fees are non-refundable.

Once the item/s is received, at that point, the Shipping Clerk will inspect the product/s to ensure it is not opened or damaged.

Shipping Manager will request a refund, or will apply a store credit to the account.

Please Note: Subscriptions do NOT qualify for a refund. Only Store Credit will be applied to their account. 

Shipping Manager will reply to the client to let them know we received their return, and the refund/store credit has been issued.  

Shipping Clerk will request an inventory adjustment to add the product back to QBO. 

Please note that returns must be shipped; we cannot accept in-person returns for products purchased through naturalacneclinic.com.

Ship returns to:
Natural Acne Clinic
4800 Dahlia St Unit C8
Denver, CO 80216