We accept returns on unopened items. 

The product MUST be returned within 30 days of delivery, and the client is responsible to pay the shipping cost.

Once the item/s is received, at that point, the Shipping Clerk will inspect the product/s to ensure it is not opened or damaged.

Shipping Manager will request a refund, or will apply a store credit to the account.

Please Note: Subscriptions do NOT qualify for a refund. Only Store Credit will be applied to their account. 

Shipping Manager will reply to the client to let them know we received their return, and the refund/store credit has been issued.  

Shipping Clerk will add the unopened product back to Finale.

Log into Finale

Click on Inventory Drop Down

Click on Stock Changes

Select which product needs to be added back into inventory

Under Change Quantity add the amount of products you are adding back in under Add:

Select the Reason for the return; "Return from Customer"

Add a Note: Include Client's Name, Order Number and reason for return

Click on Commit Stock Change

Place the product back on the shelf.

If the return is from CH Shopify, send Heldez a message via the Slack inventory adjustments channel and place the product back on the CH Shelf