RE-BOOKING EXISTING NON-ACNE CLIENTS 

Policy

1. Do Not Leave 15-Minute Gaps in the Schedule
   • Book appointments back to back. For example, if an appointment ends at 11:45 offer that appointment time to future clients not 12:00.
2. All Appointments Must Be Initialed in the Notes Section of the Appointment
3. All clients are to be graciously thanked for their business
4. All clients are to be asked "Your Esthetician recommends you come back in ____ weeks for ________ service, does __________ date work for you?"
5. For requests, Estheticians are NEVER to tell the FDC to mark an appointment as a request. ALL requests must come from the client only.

Task 

When a non-acne client calls to re-book or finishes their treatment, the Front Desk Associate:

1. 1. Navigates to Zenoti schedule

1. 3. Receives checkout slip from Esthetician which will indicate the following:

• Client Name
• Service Performed
• Price or Package (Esthetician will indicate what was done)
• Next Appointment in ________ weeks
• Next Service Type
• Technician Initials
• Front Desk Initial

1. 4. Finds appropriate Esthetician's column in Zenoti and offers the first open time slot available with the esthtician as to not create a gap
      • I can schedule you with Jessi at 9:00AM on Tuesday the 19th, does that work for you?

1. 5. Right Clicks on approved time slot and selects "New Appointment" from the list. 

1. 6. Enters the first name and last name of the client or enters phone number to see bring up guest name, and clicks on profile of correct guest
       
   7. Selects from the ‘Service' dropdown box and selects appropriate treatment and clicks "Add Service".
      
      
       
   8. Reads through any Notes that pop-up. DO NOT IGNORE THESE MESSAGES. If the note is no longer needed, check the box "Don't show this alert again".
      
      
   9. If the client requests to rebook with a certain Esthetician, marks the appointment as a request in the pop-up window.
      
      

1. 7. Clicks 'Add Notes' and type:
      • ​​​​​​​initials
      • any special notes
        
        
2. 8. ​​​​​​​Clicks ‘Save’
   9. Thanks client