Selling a Predefined Gift Card in Zenoti

Policy

• During festive seasons, NAC may run promotional or marketing events that offers the client the opportunity to buy a gift card and get a card at a lower value for free.
• Gift cards are non-transferrable and have no cash value.

Task

When a client would like to purchase a Gift Card, the Front Desk Coordinator:

1. Launch the POS. 
    

2. Search for the guest’s number who is interested in buying such a gift card or, for a new guest, enter relevant guest details such as First Name or Last Name.  
    

3. Click Gift Cards in the bottom panel.
    

4. Select Predefined Cards.
   
   A pop-up window with all predefined cards (service- and amount-based) opens up. 

5. Click Select next to the gift card you want to sell.

    You can see the relevant details of the predefined gift cards such as whether the          card is redeemable at only this center or across all centers, expiry details, and              more.

   6. Specify whether the guest is buying the gift card for herself (Self) or for Others.

   7. (Optional): Select the Send gift card by email checkbox.

   8. Assign the Sale By to "Walk In"

9. Grab a Gift Card from the drawer and scan the card into Zenoti. Hand the Gift Card to the client.

             
       
   10. Proceed to take payment as you normally do.
        The guest has successfully purchased the predefined gift card.

   11. Click Close and Print or Close and Email as required.
         You have successfully sold a predefined gift card to a guest. 
 

Note: 

• From Mobile POS, you cannot sell predefined gift cards.

• From Zenoti Web and Webstore V2, you can continue to sell regular gift cards of service or value as you do at present. 

• From the Customer Mobile App (CMA), you can only sell amount-based gift cards - there is no change here.