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Applying and removing a package
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Applying and Removing a Package

 

Policy:
 

  • When a Client purchases a package for a certain service, the package should automatically apply if they are booked for that service.
     
  • It is the responsibility of the Front Desk Coordinator to double-check that the package was properly applied to the invoice.
     
  • Packages for specific services may only be redeemed for that specific service.
     
  • Packages are non-transferrable, non-refundable

 

Task
 

  1. When looking at the Invoice, if you see '(Package name) - Redeemed' below the service the Client received, the package has successfully been applied - you may proceed with the remainder of checking out the Client
     
  2. If you do not see the package applied, select 'Select Package' and a drop-down menu will appear
     
  3. Select the desired package
     
  4. Click the box to the right with a triangle to apply the package to the invoice.
     
  5. You should now see '(Package name) - Redeemed' below the service the Client received
     
  6. To remove a package for any reason, select the box with an 'X' or select 'Remove' located next to '(Package name) - Redeemed'
     
  7. Proceed with Check out

 

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