The most common reason you will need to reschedule an appointment is because the client has not completed their Health Questionnaire on time for their OAC or does not show up to their CSDS call. Other reasons an appointment might need to be moved include if the current coach is sick or unable to take the appointment for some reason. Follow the steps below to modify appointments in Once Hub:

1. Log into Once Hub and click Activity on the left hand side (clock icon). This will bring you to the "All activity" page where you can view recent or upcoming. appointments.

2. In the drop down box ("Filter with free text") type client's name or email to see their upcoming appointment and/or appointment history.

3. If you want the client to reschedule the appointment (because they did not have their HQ complete on time for example), click "Cancel/request reschedule". Here you can either cancel the booking or cancel and reschedule for same event type (same appointment). Click "Next" and you can write a message to the client. Please note, this will send the client an email to request, but with this link they will only have access to the current coach's calendar. Furthermore, it is always important to send a reschedule link as the appointment link will expire after the appointment time passes. Coaches can choose to include personal OAC reschedule link if they have a connection/rapport built with the particular client, or send master OAC rebooking link to give the client the most options availability amongst all coaches. Master OAC link- https://go.oncehub.com/OnlineAcneConsult

4. If you need to move the same appointment to another coach's calendar, click "Reassign the booking", select coach's name and appointment type. To see if another coach has an opening for the same time slot, you can view their availability on Google Calendar.

5. For CSDS no-show's, click "Set to No-show", then click "Cancel/request reschedule".