PROCESSING & SETTLEMENT OF THE DAILY CLOSE REPORT ON THE CREDIT CARD MACHINE 

Policy 

1. The Credit Card Machine Daily Close Report Must Match the Keap ‘End of Day Reconciliation’ report at the End of Day. If it Does not Match, the FDA Searches and Corrects the Error.

2. If the Error Cannot be Found, the FDA Contacts Management Before Closing.

3. All Reports Must Match Before the FDA Leaves for the Day.

4. Reports are Processed Prior to Leaving Your Shift (mid-day and end of day).

5. The settlement of the Daily Batch on the CC reader must be closed every evening at closing of the clinic.  

Task

When leaving your shift for the night, the Front Desk Associate:

1. 1. 1. Navigates to the Credit Card Machine  
      2. Selects purple ‘Reports’ button
      3. Selects (F2) ‘Totals Report’ button
      4. Checks total at the bottom of the receipt
      5. Confirms total amount on Credit Card Machine matches Keap’s ‘End of Day Reconciliation’ Total (Refer TSK-118)
      6. If total numbers do not match one another, the Front Desk Associate searches and corrects the error.
      7. After making sure the numbers match, the Front Desk Associate returns back to the CC reader home-screen
      8. Presses the purple ‘more’ button on the far left of the machine
      9. Selects (F3) ‘Settlement’
      10. Confirms total by pressing the green ‘Enter’ button
      11. Staples successful settlement receipt on top of sale receipts from the day
      12. Places the stapled receipts in filing cabinet