PROCEDURE TEMPLATE 

Action by:

Action:

Clear Skin Coach

1. Identifies an IT issue in Clear Connection

2. Notifies the Manager immediately of the issue by email or instant message. Provide as much detail as possible

*if the manager is not available and this is time sensitive that impacts customer service, contact Lidi directly

3. Informs client of any issues that may cause any delay on their end

Clinic Manager

4. Receives notification via email or instant message

5. Investigates issue

6. Implements fix or Contacts Lidi