End a Program for a Client Who Quits the Program

Procedure / Policy Overview

Reasons To Mark a Client As Quit:

• Prospect's OAC has expired (consultations expire after 2 months)
• In-program client is being not being compliant and/or not responding. You have exhausted all forms of communication and received a manager's approval to mark client as Quit
• In-program client needs to stop program for personal/medical reason

Steps to Accurately Mark Client as Quit:
 

1. Navigate to Client’s dashboard

2. Click the End Client Program button 

3. Choose the Quit Program Option

**You can re-activate a quit client's program in the future**