Checking and Responding to Messages in CC

Procedure / Policy Overview

How to accurately check and respond to messages in clear connection. 

1. Messages are checked daily from the notification area. 

   **Messages should be checked for spelling and grammar. 

2. Check messages before responding to check-ins

3. All messages should provide inspiration and support to the client. 

4. Online client messages must be responded to within 36 business hours via cc portal except when a coach has a regularly scheduled day off. 

1. Navigate to Clear Connection to view and reply to new, incoming message

2. View and click the message notification icon in the coach dashboard.  This will give you two different views.  It will show incoming new or ‘unread’ client messages and it will show you 'all' incoming and outgoing or read messages. 

3. Once you see the message you are needing to respond to, click the message from the message icon view.  Tip: right click and open the message in a new tab instead.  Once you click the message it will bring you to the client message section.  This is where you will type your response.  

4. Responding to a message will remove the message from the 'unread' section. You can always remove a message from the 'unread' section, by clicking the blue dot- 'mark as read'- if message does not require a response.