Checking and Responding to a Client Checkin in CC

Anne Dwyer

Feb 11, 2022

Checking and Responding to a Client Check-in in CC

Standard Operating Procedure

How to check and respond to a client checkin in clear connection.

Policy - Checking and Responding to a Client Check-in in CC

Bi-Weekly Check-ins are a Top Priority
1. Clear Skin Coaches are to check the Coach Dashboard first thing in the morning and hourly through the day.
2. Clear Skin Coaches are to respond to virtual client check-ins submitted via the Clear Connection Portal within 36 business hours except when the Coach has a regularly scheduled day off.
Contact you need a manager for assistance with check-in responses.
1. If assistance is needed with creating the new client regimen, contact the Program Manager immediately upon receipt of the check-in.

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