CHECKING AND LISTENING TO VOICEMAILS

 

Policy

 

At the beginning of the opening shift, mid-day, & evening, the Front Desk Associate:

1. The front desk associate checks for new voicemail messages on https://dash.virtualpbx.com/

 

 

2. ALL Messages are to either be returned immediately or passed on as a message via email, or note in InfusionSoft

 

 

3. Once a voicemail is handled, the email notification is deleted from Virtual PBX

 

 

Task 

 

At the beginning of the opening shift, mid-day, & evening, the Front Desk Associate:

 

1. Navigates to https://dash.virtualpbx.com/ and Selects voicemails on the drop down menu tab in upper right hand corner of the page

 

1. 

 

2. Clicks on each highlighted mailbox for voicemails separately

 

3. Plays new voicemail

 

4. Performs one of the following:

1. 1. 1. If the Front Desk Associate is trained to handle the message, calls the client back
      2. If the Front Desk Associate cannot handle the message, creates an email or IS note message for the appropriate person (Refer TSK-106)

5. Deletes the voicemail from the mailbox once the message is handled by checking the box next to the voicemail to be deleted. Then clicks the dropdown on the middle tab and clicks delete.