Policy

 

1. If a shipping label is not used, the Shipping Clerk is to “Void Shipment” in ShipStation so as to receive a refund for the payment of the label.

 

2. If the shipping method needs to be changed after paying for the label, the existing label should be voided and a new one created.

 

3. A shipping label should never be voided if it was used.

 

 

Task 

 

When management instructs an order needs to be Voided, the Shipping Clerk:

 

 

1. 1. Navigates to ShipStation

 

 

1. 2. Clicks on ‘Shipments’ Tab

 

 

 

1. 3. Checks Recipient “Client” box

 

1. 4. Clicks ‘Void Shipments’

 

 

 

1. 5. Clicks ‘Next’

 

 

1. 6. Clicks ‘Finish’

 

 

1. 7. Checks Recipient “Client” box

 

• • • NOTE: that once you VOID an order it will appear again in the orders list. You will need to either re-ship the order properly or cancel the order: Canceling Orders in ShipStation