Policy

1. If the basic troubleshooting does not resolve the issue, Management is to be notified immediately.

2. Technical issues are never to be left unresolved.

3. If a manager is not available, call the support phone number for the label printer.

Task 

When Label Printer does not print, the Shipping Clerk:

1. 1. Turns Off Printer (On/Off Button is in the back of printer) Wait 30 seconds

1. 2. Turns On Printer

1. 3. Reprints Label in Shipstation: Reprinting a Packing Slip or Shipping Label
      • If this does not work, then Proceed to Step 4

1. 4. Holds Down Blue-Black Button w/ Green Light On Top of Printer Until the Green Light goes Through a series of 5 Blinks
      • This Will do a Reset and Alignment of Printer.
      • It will Print Out a Few Labels with Testing Printed
      • If this does not work, then Proceed to Step 5

1. 5. Call Technical Support at 877 275 9327