CLOVE HILL VENDOR: Imprint: Ice Packs

Anne Dwyer

May 01, 2025

Imprint is a Clove Hill Vendor for Ice Packs:

Sale Toll Free: 855-711-4467

Customer Service: 281-786-3764

14550 Beechnut St.

Houston, TX 77083

Monday - Friday: 12am - 12am CST

Saturday - Sunday: 10am - 10pm CST

You can submit an email through their site or chat with a live expert
You can review tracking info for Ice Packs by logging into the 4imprint account.
This is one rare case where the email is nsc.com vs what it should be, Clove Hill.

Color: White
Size: 7.25"x4.5"x0.5"

Rectangle: 2.00"x 2.00"

To place an order for ice packs:

Log into Imprint
Search for Nylon Covered Gel Hot-Cold Pack
Choose the Color WHITE
Enter/Order 200 ice packs
Choose YES for the Digital Proof Request
Choose CHARCOAL for the Imprint Color
Make sure Print Position is Centered On Front
Enter Delivery Zip Code: 80216
Choose the latest shipping time because on the next page it will recalculate the shipping to $0.
Apply any necessary Store credits or coupon on this page
This page will also tell you the estimated time for delivery
Click Proceed to Checkout
Make sure the shipping address is: 4800 Dahlia St. Suite D-10 Denver, CO 80216
Add any store credit and double check any other coupon/promo codes
DOUBLE CHECK to make sure you are using the CH credit card. Also found in LP
Click Use Different Billing Address and Choose the Harlan address in the dropdown menu
Scroll Down and Click on Place My Order
The Proof will be sent to Jessi's email so you will need to request this from her.
Also check the messages in your account for any updates from this vendor.
You can also reply to messages when you are logged into your account.
Click on the Person Icon at the top right and then click Support Center.
This is where you will find your tickets and messages.

REWARDS CREDITS:

We receive rewards credit when we make purchases so ALWAYS check for credit before placing an order

Click on the Person Icon on the top right

Click on Your Account

On the middle left side of the page, click on Rewards Credits

The option to use Reward Credits will be shown to you in the Payment Method area of the checkout

Create the order in Inventory Planner:

Always run a FULL synch before placing orders. Click on Sync at the bottom right and Click on Run Full Sync
Once the Sync is done, click on Replenishment
Look up Ice Pack in the Filters Search Box
Under Attribute click on Product: Ice Pack
Click on Apply Filters
Check the box for Ice Pack
Click on the Green New Purchase Order for 1 Variants
Click Save and click save again
Add the order number in the Order in Inventory Planner
Click On Settings in the top right
Add the Order # to Notes:
Click on Save

Receiving Ice Packs:

Count out each ice pack
Make sure the print is correct
Check for damaged/defective ice packs
If there are any damages/defective ice packs, take photos and set them aside
If there are any issues with the order, reach out to Imprint ASAP. See below
Find PO for this order and cross reference the quantity on the PO vs what we receive.
If there are any discrepancies include that information on the PO, along with the date and your initials
If there are NO discrepancies, write Fully Received, along with the date and your initials
Scan the PO save as: Ice Pack Order___ and date EX: Ice Pack Order_1234_1.2.25
Save the electronic copy in the Imprint Folder on the Desktop
Submit PO with any necessary information to the CH Invoices To Enter Slack Channel
File hardcopy in filing cabinet
Place the Ice Packs in the bins on the shelf
Update number on the front of the bins

If you need to report a missing order or defective product log into Imprint:

NOTE: The price as of 3.14.25 is $3.24 per ice pack.