If you need to create a single return label that is not attached to an order, follow these steps:

Click on the Customers Tab

Search for the client by name or email and click in the clients name

This will open the client's order history

Click on Create Label in the bottom right hand side

The client's contact and shipping information should auto-populate

Check the Create a Return Label box in the upper left hand side of the page

Enter the weight of the items that are being returned.

Select the appropriate Service and Package for the return 

Click on Authorizer & Email

You can download the label or send it by email to the customer.