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Home > Fulfillment/Shipping Procedures > Refund and Currency Exchange
Refund and Currency Exchange
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The amount of the client's refund depends on the exchange rate. When we refund the client, the amount they get back reflects the exchange rate on the day we issue the refund. Exchange rates change daily, so the amount the client gets back won’t always match the original payment. The US dollar value of the payment and refund will always be the same. We collect and refund online payments in US dollars. When we issue a refund to a card using another currency, the bank will convert it from US dollars for the client. We are not involved in this currency exchange process.

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