If an OAP client asks about the status of an order, coaches are able to find and provide the information on their own.

Clients will get an email with their tracking number once their order has shipped.  However, if they cannot find it, or you need to check on a shipment, you can access that information 

ShipStation should NOT be used to modify order or process returns.  

• Please direct any return requests to the Shipping Team. 

ShipStation Site:  ShipStation

Login and password can be found in LastPass

• Click the Shipments Tab at the top
• Use the Search feature on the upper left hand side to enter the client's name
• Navigate to the order in question
• You made need to open the order in Keap to ensure it is the correct match
• Locate the tracking number, and sent it to the client