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Home > Online Acne Program > Troubleshooting For Clients Currently In OAP
Troubleshooting For Clients Currently In OAP
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SKINCARE/REGIMEN

 

  • Acne Gel:  Check on dosage- have them send you a photo of how much they dispense.  It can also be helpful to show a photo of correct dosage (if a zoom call) or send them one.  If they paid in full- seeing which bottle they are on can give clues as to usage as well.  

  • Tell me your morning regimen

  • Tell me your evening regimen  

  • Mandelic:  How many pumps?  

 

  • Regimens:  Are they at 100%?  Have they added or changed anything to the regimen?  Examples:  Not doing Acne Med spot treatment in AM regimen, putting on moisturizer or HB after Acne Med at night. 

  • Do you wear SPF every day?  

  • Do you use anything on your face other than your fingers?  (clarisonic, wash cloths, etc)

  • Do you ice both AM & PM (make sure they are using a gel ice pack- not ice cubes or ice rollers etc).

  • If you workout- do you wash and moisturize your face before and after working out (with Ultra Gentle)? 

  • Have you gotten any facials, treatments, facial waxing, laser hair removal, tanning etc? 

  • Do you wash your hands prior to putting products on?  If so, with what? 

  • Do you regularly use hand lotion? What kind? 

  • Facial shaving- what type of razor and shaving cream? 

 

FOODS & DIGESTION

 

  • Dairy:  Milk, Cheese, Yogurt, Kefir, Ice Cream, Creamer, Mayo

    • Do you check ingredient labels for dairy? 

    • Cow’s milk- ELIMINATE; CHEESE- 2-3 servings

 

  • Peanuts or Peanut butter?  Checking snacks and protein bars for peanuts? 

    • ELIMINATE

 

  • How often do you eat seafood?

    • Sushi- 1/month

    • Seafood/Shellfish- 1/wk

 

  • What brands/types of protein shakes, nutritional shakes, powders added to smoothies, green drinks, etc.  Check all of these (have them send photos of labels after the call)

    • Pea-based, egg white, “plant-based” alternatives (no soy, whey)

 

  • Any soy products- soy proteins, milks, meat substitutes, soy sauce- checking labels for soy?

    • ELIMINATE

 

  • Do you use milk substitutes, nutritional yeast, or other fortified foods?  Have them send photos of labels. 

 

  • Eggs

 

  • What types of snack foods or packaged foods do you eat regularly? 

 

  • What oils do you cook with?

 

  • What sauces or dressings do you use? 

 

  • How is your digestion?  How many bowel movements a day?  Skipping any days? 


 

SUPPLEMENTS & MEDICATIONS

 

  • Have them list off all supplements and medications they are currently taking.  If there is anything you haven’t previously checked- have them send you a photo so you can review it.  

 

  • Are you taking your NAC supplements 100% of the time? 

 

  • Are you taking birth control?  Do you have an IUD or implant?  

 

PORE CLOGGING INGREDIENTS

 

  • What hair products are you using?  Include all products (dry shampoo, hair spray, etc), even if they aren’t used daily.  Check all products yourself even if they have checked them- have them send photos if needed.  

  • What make-up products are you using?  Include all products even if not used daily- check them all.  Have them put aside any liquid makeup.  

    • How often do you wash makeup brushes/sponges?  What do you use to cleanse them?  (Ultra Gentle is a great makeup brush wash)

  • Any other products going on the face (sunless tanner, other makeup remover etc)?

  • Toothpaste and chapstick?

 

  • What laundry detergent are you using?

    • Any fabric softener or dryer sheets?

    • Any other laundry products (wrinkle release, sprays, etc)?

 

HEALTH & LIFESTYLE

 

  • Have you traveled recently or had any schedule/sleep changes? 

  • Do you have any underlying or chronic health conditions not previously discussed?

  • Do you smoke cigarettes or use recreational drugs? 

  • Do you sleep on your side?  (particularly helpful if they are breaking out on one side)

  • Do they weight lift?  Have they recently increased how much they are working out or weigh lifting, etc?

 

ENVIRONMENT & ACTIVITIES

 

  • Do you talk on the phone with your phone against your face or rest your hand on your face?  

  • Do you wear glasses?  

  • Do you wear any equipment for sports, work, or other activities? 

  • Are you swimming, going in a hot tub, hot yoga, or doing saunas, etc? 

  • Do you have water filters with added salts? 

  • Do you have to wear a mask daily? 

  • How often do you change your pillowcases and face towels? 

    • If they travel frequently, it can be helpful to pack their own.  

    • Have a dedicated towel for your skincare regimen.

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