USPS claims need to be filed when a client receives a damaged order, or product a is missing from the order due to damaged packaging.

Per our policy, the client must notify us within 10 days of receipt, and provide photographic evidence of damaged or missing items. 

USPS will not accept a claim before 15 days, following the shipment date. 

The time frame for filing a claim on Priority Mail is 15-60 days.

USPS doesn't accept claims on First Class Mail, UNLESS the package has insurance.  

In addition, the claim field must contain photographic evidence of damage or purchase, and the purchase invoice or USPS will not allow filing.

Tell the client to keep the package. USPS may ask the client to bring the package into their local USPS location.

We no longer file claims if the initial package is marked by USPS as “Delivered” but the client reports never receiving. USPS denies these claims on every occasion. 

***The Shipping Clerk is responsible to filing and following up on Claims***
 

• Go to USPS.com
• Login with the login info found in the Orders LP Account
• Under the Help tab, Select filling a claim
• Under File your claim, select start an online claim
• Enter the Tracking number for order
• Fill out form - Under same claim, each item individually (must be same tracking number)
• In uploads, include any photographic evidence of damage. On occasion, USPS will put damage notes on the package. Get these from the client (if any) and also add to the claim. USPS also wants proof that the item was purchased and paid for, thus you need to include the client’s invoice from Keap. SS is not proof enough for USPS. 
• There is a Desktop file named USPS claims. 
• Start a new folder for the client’s claim in here and save the photos submitted to USPS in this folder. 

USPS almost always denies the claim initially (which is why we need to save the photos in the case they are again needed)

On our USPS account, you are able to see the status, however if claims are denied, online does not state the reason and what other info is needed for approval.

They are supposed to send a letter detailing why and what info you should send to file an appeal.