There are times when an In-Clinic Client will place an order on the online store site.  We will need to reroute these clients to make their purchases on the clinic store site. 

These are the steps to take when we have a clinic client order on the online side:

Shipping Clerk will check all CO orders that come through SS.

If a Clinic Client order is found, send these client's names to manager in refund channel to check for the following:

• If the order is for an active subscription
• If the client used a coupon code that is ONLY offered on the online side
• If the client is purchasing an item that is only available on the online side (NAC) and not on the clinic online store (NSC) 
• If we cannot text from the clinic, we keep as a NAC order
• If they are an affiliate of Meg's at Get Glow

If any of the above apply, do NOT cancel the client's order, and continue with the regular shipping process.

If none of the above apply, manager will send a message in the NSC-Site-Refunds Slack Channel, to confirm if whether or not the client is an in-clinic client.  

If the client is an In Clinic Client, manager will cancel the order in SS, and send a message to the NSC-Site-Refunds Slack Channel letting them know the order has been canceled.

Clinic will reach out to the client to get their order set up on the clinic store site. 

Manager will send a refund request in the NSC-Site-Refunds Slack Channel.

Include the Order number, the amount that is to be refunded and the reason, in the slack message.