Policy

1. When damaged or incorrect items are received from the vendor, they are to be contacted the same business that the order was received.

2. The Shipping Clerk is responsible for tracking the receipt of the replacement items.

3. The Shipping Clerk is responsible for shipping back the incorrect, or damaged items per the vendor’s instructions.

4. If the vendor will not replace the items, management should be contacted immediately by email.

Task

1. 1. When receiving the order, set aside the incorrect or damaged item to be returned to the vendor

1. 2. Shipping Clerk is to contact their manager regarding the damaged or incorrect item, the same day the order was received

1. 3. Manager is to contact the vendor of the appropriate information in order for us to receive the correct items and send back the damaged or incorrect items.  Vendor Contacts for when a product arrives damaged, or needs to request a replacement

1.    4.  If an item is damaged, add the total number received including the damaged item on the packing slip.

          5.  If an item is incorrect, record what was not received on the packing slip.

          6.  Follow the vendor’s instructions for returning the incorrect or damaged item(s)

          ​​​​​​​7.  Ensure the correct items are received from the vendor. 

         8.   Shipping Clerk is to notify their manager in the shipping_ordering_fulfillment Slack Channel when the replacement has been received.

         9.  Place the replaced product on the shelf

(ADD INFO HOW THIS IS HANDLED/RECVD IN FINALE)