1.  If a product is damaged in their shipment, the client must notify us within 10 days of receiving the order.

2.  If it is past the 10 days, we will offer a one time courtesy, however it can't be past 30 days. 

3.  Let the client know we will offer a one time courtesy, and if it happens again, to let us know within 10 days. 

4.  Suggest to the client that they check their products upon receipt.  

5.  Let the client know we only replace damaged items, and not the entire order.  

6.  The replacement product is sent free of charge.

**Shipping Clerk is responsible for filing the claim, and ensuring reimbursement is received.**

TASK

1. 1. Customer Service to Apologize to the client and ensure them we will get them a replacement promptly

1. 2. Customer Service to Find out from the client the details of the damage

1. 3. Customer Service to Request the client send photos of the damaged product, the packing slip and package (for the USPS claim).  If there is damage to the package, ask the client to hold onto the package (for the USPS claim)

1. 4. Shipping Clerk to send the client a replacement item via Priority Mail

1. 5. Shipping Clerk to Complete a “Removed from / Added to Inventory Form” and submit to Bookkeeper (add link to show how to do this)

1. 6. Shipping Clerk to File USPS or Shipsurance Claim (add link to show how to do this)

1. 7. Shipping Clerk to Log the claim on the Claims Log in Trello (add link to show how to do this)

1. 8. Shipping Clerk to Ensure the USPS or Shipsurance Claim check is received