1.    If a product will not be in stock for more than 2 Business Days, it is considered back ordered.

2.    Place the client's order On Hold in ShipStation if they have an item on backorder in their order. How to Place an Order On Hold in ShipStation

3.   All clients are notified via Happy Fox tickets that their Item is back ordered.  If you don't receive a reply via Happy Fox within 24 hours, call the client.  

3.  Do NOT give the client an exact date as to when the product will be back in, as the delivery can be delayed/damaged, etc.

4.  Let the client know their full order will ship when the product is back in stock. 

5.   client may ask to have the remainder of their order shipped.  In this case, Shipping Clerk would initiate a Split Ship order IF the product is not back in stock after 5 days . Split Shipping Orders in ShipStation    CS will notify Shipping Clerk if we need Split ship.  

6.  The client may ask to have the OOS product removed from their order.  In this case, SC would remove the item from the order How to Remove an OOS Item from an Order in ShipStation and let CS know to reach out to the client to ask the client if they want store credit or a refund.